OUR VALUES & VISION
GUIDED BY LUXURY, DRIVEN BY EXCELLENCE
At YTL Hotels, we are committed to creating unique and differentiated experiences for guests staying at each of our properties. Our brand promise of ‘Treasured Places, Treasured Moments’ means YTL Hotels holds itself to the highest standards, with 5-star service and operational excellence as our key drivers.
Here at YTL Hotels, our definition of luxury accommodation is one that transcends old preconceptions and focuses on an experiential journey of rediscovery. Whether it’s fulfilling or opulent luxuries, through the treasured places each of our properties represents, our mission is to help build memories and create treasured moments that will last a lifetime.
YTL HOTELS CUSTOMER EXCELLENCE VALUES:
Customers are the focus of everything we do. Our work must be done with our customers in mind.
We demonstrate honesty, integrity, and morality in all our relationships. We do not take personal advantage or promote any actions contrary to ethical standards.
We are empowered to resolve guest problems immediately. We pay close attention to details, and we take responsibility in everything we
do.
Walk the talk, lead by example,
we must inspect what we expect.
We don’t just build properties; we craft inspired experiences. We promote creativity and embrace technology.
We are committed to providing all employees with training and development on a continual basis, matched with opportunities for personal growth, enrichment, and development.
We respect the individual, and the company assets. We work as a team.
We are committed to improving the company’s revenue and conduct ourselves with great financial awareness.
WHY CHOOSE YTL HOTELS?
SOUL-STIRRING DESTINATIONS
We curate magical places that awaken your spirit—from exclusive private island paradises to historic UNESCO sanctuaries where every moment becomes a treasured memory.
HEARTFELT CRAFTSMANSHIP
Our passionate team transforms stays into extraordinary journeys through decades of dedicated expertise, creating experiences that touch your soul.
AWARD-WINNING LEGACY
We deliver globally acclaimed luxury that exceeds expectations, turning every visit into an unforgettable story you'll treasure forever
Guided by Luxury,
Driven by Excellence
At YTL Hotels, we are driven by our unwavering commitment to delivering unique experiences for our guests. We pride ourselves on providing unparalleled service and creating memorable moments for our guests. Our vision and values guide us in every aspect of our business, ensuring we continue to push for innovation, continuity, and competitiveness.
- Honesty: We foster relationships grounded in mutual respect, integrity, and open communication. Our reputation is defined by honesty and a steadfast commitment to delivering with transparency and trust.
- Hard Work: We are driven by a commitment to building with excellence and fulfilling every promise we make. Our unwavering dedication to quality and service is the foundation of our continued success.
- Moral Responsibility: Stewardship, gratitude, and virtue are at the heart of who we are. This deep sense of responsibility drives our unwavering commitment to sustainability and creating lasting, positive impact.
- Togetherness: We are bound by commitment, unity, and loyalty, standing together through every challenge. In supporting one another, we discover our true strength and enduring resilience.
- Vitality: Steered by innovation, continuity, and a competitive spirit, we’ve expanded successfully across multi-utilities. Since our beginnings in 1971, our pursuit of growth and excellence continues with renewed momentum.
Why Choose YTL Hotels?
- Handpicked Locations: Whether for business or leisure, our properties are thoughtfully situated for the perfect experience.
- Award-Winning Service: From boutique escapes to grand luxury resorts, our dedication to excellence has earned global recognition.
- Unmatched Expertise: Our team brings decades of expertise combined with cutting-edge innovation
